Remote IT infrastructure support | IT Support

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Remote support allows our technicians to help you without a visit to your office.

This allows us to help you in a timely manner without the fuss and cost of travelling to you. Our remote IT support tools enable us to request a connection to your computer remotely and work directly on your issue once access is granted. We can also talk you through step-by-step instructions on how to fix simple problems, set-up programs, perform updates, optimise your preferences, tutor you, or restore data.

Why use remote IT support?

Approximately every 4 out of 5 issues can be resolved remotely, therefore Thinkn’ IT remote IT infrastructure support can be a valuable service to have up your sleeve. Not only is it cost effective to solve issues remotely, it is also time effective and will save the hassle of waiting for a technician to arrive. You will always be on the phone to us during the whole process, and you can rest assured that during remote access to your network your security and privacy is not compromised.

Thinkn’ IT will guide you through your solution over the phone, just as though we were sitting right next to you. We will see what you see on our remote access screens, and we can also take over and use your mouse or keyboard to fix the issue for you. Depending on the issue and level of difficulty you may prefer to do this yourself or allow us.

Remote IT infrastructure support by Thinkin’ IT is there for you to call on if you need it. With our managed business IT plans you can rely on this service at any time. Contact us today to talk about your next IT solution on 1300 21 21 31 or email This email address is being protected from spambots. You need JavaScript enabled to view it. for a quick response.

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Contact us today, we are happy to offer a no obligation quote to show you how your business can save time & money on a fixed price managed IT plan.

Offsite Data Backup - Archiving for the Future

Sometimes its not suitable to keep all your data (pictures, documents, music etc) all stored on your computer, when you may not have used it for the last 12 months, or longer, so why not archive it onto a backup solution, where it takes up less space on your computer and it is still easily accessible.

Contact us today to find out more.

Offsite Data Backup makes a lot of sense nowadays for many businesses. It allows you peace of mind as well as the security that comes from understanding that someone will handle and maintain the integrity of your data 24/7. One concern though is that there are tons of service providers out there and only a few are really dedicated for small businesses and enterprises.

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When choosing your IT support company, simply choose Thinkin' IT, we make IT simple.

We proudly sell and support products from leaders in Technology.