Remote support allows our technicians to help you without a visit to your office.
This allows us to help you in a timely manner without the fuss and cost of travelling to you. Our remote IT support tools enable us to request a connection to your computer remotely and work directly on your issue once access is granted. We can also talk you through step-by-step instructions on how to fix simple problems, set-up programs, perform updates, optimise your preferences, tutor you, or restore data.
Why use remote IT support?
Approximately every 4 out of 5 issues can be resolved remotely, therefore Thinkn’ IT remote IT infrastructure support can be a valuable service to have up your sleeve. Not only is it cost effective to solve issues remotely, it is also time effective and will save the hassle of waiting for a technician to arrive. You will always be on the phone to us during the whole process, and you can rest assured that during remote access to your network your security and privacy is not compromised.
Thinkn’ IT will guide you through your solution over the phone, just as though we were sitting right next to you. We will see what you see on our remote access screens, and we can also take over and use your mouse or keyboard to fix the issue for you. Depending on the issue and level of difficulty you may prefer to do this yourself or allow us.