Providing 24x7 IT help desk support means that we can ensure that you are never left wandering what to do next.
We make sure we are available, as the description suggests – 24 hours a day, 7 days per week, no matter what. We are here to guide you through every step of the way, we are ready to engage with your own staff or in-house teams, and we can work with you on your IT needs ASAP, whenever you need us.
Although we manage, back-up, and update your systems in the background 24x7, we do know that IT issues can be unpredictable and can happen at any time. Hackers attack, viruses take hold, data can be comprised, or you just might need some help installing a program or adding a printer. Whatever the issue, you know you have backup available at any time you are working and for any IT emergency. This is why we provide this service to our fixed-price IT services clients.
Why a 24x7 IT support help desk?
Being here every hour of the day means our experienced people make sure your business IT is running efficiently. We make the time to understand your business and we tailor your IT needs to suit. This ensures that you receive a personalised IT plan with minimal hassle 100% of the time. It also means we deliver only the solutions you need, and we don’t waste your time or money on services you don’t need. The benefits of a managed fixed-price IT service mean that you pay a flat-fee monthly, and proceed to call us whenever you need, no questions asked.
Thinkn’ IT will periodically audit your IT systems and processes. We will make sure your system backups are on schedule and that they are monitored for optimised performance. And of course we will always be there behind the scenes to protect your data.